Support

If you have any questions, please feel free to contact us.

Service Contact:

Working hours: (8: 30-12: 00,13: 30-17: 30)

Tel : 0086-755-29604770

Fax : 0086-755-29604042

E-mail : sam@dicolor.cn

Adress : Dicolor Industrial Park, Zhongtai Road No.18, GongMing Town, Guangming New District, Shenzhen, China


Software upgrade :lifelong maintenance of controlling system, incessant improvement of the system functions and continuous software upgrades.

Site instruction service of installation is available.

Free on-site service for hardware related issues.

Please call our technical support for more information:

  • Pre-Sales Service

    Provide details about the production procedure

    Assign engineers for installation and testing

  • Sales Service

    Customized solution designs

    Product rendering and steel structure drawing

    Dicolor's successful project examples and visits to our production and R&D base

After-Sales Service

Two-year : quality warranty with lifelong maintenance.
Spare parts : necessary spare parts are provided together with products to customers.
Responding time : upon receiving user’s notification,we ensure 24-hour after-sales technical support.
Software upgrade : lifelong maintenance of controlling system, incessant improvement of the system functions and continuous software upgrades.
Free guarantee repair (including labor and material) : free repair service during the quality warranty period and reasonable charge for spare parts and maintaining service after the quality warranty period. We will never exempt our responsibilities on product owned defects.
Telephone investigation : our after-sales team will phone the user every month during the warranty period to follow up the working condition of the products, and to discover and solve problems, if necessary.
Free technical training : integrative and normative technology training is available for free to customers by our technical personnel to ensure they are skilled in regular operations of hardware and software of products and they are able to estimate and solve small problems.
If you are interested in our products, please contact us.
Have questions? We have answers!
CONTACT A PRODUCT EXPERT

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0031(0)40 7470 121

Netherlands Dicolor Optoelectronics B.V.Address: ESP112A, 5633AA, Eindhoven, the Netherlands E-mail: info@dicolorled.eu


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